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Emergency call

A T.Rodon operator can make emergency calls just like a mobile user. If you are in a difficult situation and you need help, you can click the emergency button. This initiates an emergency call and automatically moves you to the emergency channel. T.Flex and T.Rodon users are notified that you need help and can take action to assist you.

An emergency call doesn't need any acceptance by T.Rodon or T.Flex users. The call goes through automatically to avoid any delay. To end the emergency call, right-click the emergency channel and select Release, or simply click the Emergency button again. When your emergency call is completed, you are moved back to the group that you were in before the emergency.

Video emergency:

Instead of a regular emergency call, you may initiate a video emergency call, where you stream video from the connected camera to other users. This happens if video emergency is enabled for your user account by the administrator in T.Commander and a camera is configured in T.Rodon settings. Otherwise, a plain emergency call is started.

Cannot stop emergency:

Ending an emergency call that you started may be disallowed to you by the administrator.

Acknowledging emergencies

You may be obligated by the administrator to perform the acknowledge action on each incoming emergency. For that, right-click the user in the Emergency Users list that appears in the left pane, and select Acknowledge. You will not be able to switch to working with non-emergency users and groups until you have done this.

Note:

This behavior occurs only if emergency popups (see Emergency popup) are disabled for your user account. Otherwise, you acknowledge emergencies using the popups.

Emergency popup

In some configurations, an emergency popup appears in T.Rodon when a T.Flex user initiates an emergency. It shows the user name and ID. You won't be able to go back to your other work until you click Acknowledge in the popup. Whether or not T.Rodon shows the popup is defined by the administrator in T.Commander. If your user account is configured to both get popups and have to acknowledge emergencies, clicking Acknowledge in the popup automatically completes the acknowledge action for you.

Dispatching emergency calls from T.Flex mobile clients

When a T.Flex mobile client makes an emergency call, the call is accepted automatically to allow participants speak immediately without any delay and with an appropriate emergency alert tone. The emergency call is accompanied by an emergency message with GPS coordinates. All emergency messages are listed in the Emergency Journal plugin view. For details, see Emergency Journal.

Emergency messages triggered by zone-specific user activity are also shown in red in the Messaging plugin view. Such an emergency message provides a direct link to a location. Click the link to be redirected to the map with the emergency marker in the center of the location where the emergency event occurred. Information about this emergency call is displayed: date, zone and user who started the emergency. For details about setting up emergency messaging for geo-zones, see Geofencing with zones.

Note:

GPS data is available only if GPS location sharing is active in T.Flex and the GPS receiver on the device is turned on.

All emergency messages have the Type field that contains the reason for the emergency. It can be a simple emergency (SOS) call, any of the LWP alerts (periodic check, Man Down, movement, impact, battery level warning or alarm, connect or disconnect) or zone-related events (for example, a zone is empty, a user enters or leaves it, a user connects or disconnects, a user stays in the zone for too long, and so on)

Remote alarm

With T.Rodon, you can activate a remote alarm on a device that has made an emergency call, in case the device has been dropped. This makes the device play emergency tones so that whoever is nearby can easily find the device.

To start a remote alarm, right click the user you need in the emergency channel and select Toggle emergency sound.

Emergency map

Emergency Map is a dedicated plugin for monitoring all incoming emergency calls and viewing emergency locations in real time.

Important:

Use emergency calls only for emergency reasons; do not abuse the feature where a direct call would suffice. Emergency calls are intended for users who are in need of urgent assistance. In addition, emergency calls affect the performance of T.Rodon and T.Flex more than other types of call do.
The TASSTA development and marketing teams accept no liability for any loss or damage by malfunction or misuse. Users need to ensure that their emergency calls sent to T.Rodon by T.Flex can be received by the monitoring administrator.
Before production use, do a coverage network test and physical test of the device, including moving it from one site to another. The monitoring administrator must ensure that their supervised users follow very strict operating instructions. The users and the monitoring administrator should be aware that they cannot rely fully and solely on this product to ensure their safety and security; they can only use this product as an auxiliary, supplemental aid to assist them in knowing the user is in need of assistance.