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Remote media capture

To ensure higher safety, T.Rodon provides the possibility of remote capture of audio, pictures and video from other users' mobile devices. For example, if a user fails to get in touch, remote media capture can help you assess the situation that the user is in.

This can be very important in critical environments such as security services or the military where the person can be attacked or works in high-risk conditions. Suppose you get a Man Down alarm from a mobile user – this set of features gives you the opportunity to get pictures or audio from that user and listen to what's happening on their end to decide if emergency measures need to be taken.

Notes:
  • Remote media capture gives you undetected access to the current working situation of your teammate. Always respect the privacy of your colleagues. These features are designed strictly to meet security requirements. In addition, applicable legislation and company policy must be considered.
  • Due to continuous software and hardware upgrades, TASSTA functionality may be incompatible with some mobile cameras. Please consult TASSTA if in doubt.
  • Remote media capture is not E2E encrypted. If the other user has turned on E2E encryption, you can still get media from their device.
  • Remote media capture stops when the user presses PTT or an individual call is made to or by the user.
  • Remote access to a particular user's camera and microphone can be denied by the administrator in T.Commander. However, you can still request a remote photo from such a user in the event of an emergency call.

Remote listening

You can access the microphone of a specific user remotely, unless this is denied by the administrator. To activate remote listening, right-click the user and select Listen ambience. To stop remote listening, select this action again.

T.Flex users may not be warned about remote listening, and this can be used for assessing the situation undetectedly. Whether or not the user is notified is configured by the administrator in T.Commander. In addition, T.Flex has a configuration option that specifies whether the user wants to be able to reject remote listening requests.

Remote picture

You can access the snapshot functionality of a specific user's camera remotely, unless this is denied by the administrator. To take a remote picture, right-click the user and select Take picture (front camera) or Take picture (back camera).

T.Flex users may not be warned that snapshots are being taken remotely, and this can be used for assessing the situation undetectedly. Whether or not the user is notified is configured by the administrator in T.Commander. In addition, T.Flex has a configuration option that specifies whether the user wants to be able to reject remote picture requests.

The quality of the snapshot depends on the mobile device, position of the camera and light conditions.

Note:

Generally, the resulting snapshot is unlikely to be informative. For example, if the user's phone is lying lens down, the picture from either camera is useless.

Remote video

You can access the video stream from a specific user's camera remotely, unless this is denied by the administrator. To activate remote video, right-click the user and select Remote video (front camera) or Remote video (back camera). To stop remote video capture, select this action again.

T.Flex users may not be warned they are streaming video, and this can be used for assessing the situation undetectedly. Whether or not the user is notified is configured by the administrator in T.Commander. In addition, T.Flex has a configuration option that specifies whether the user wants to be able to reject remote video requests.

Remote media requests to you by other users

In addition to being on the receiving end of remote media, you may have administrative permission to stream media from your workstation, even though this is rare for T.Rodon users. In that case, mobile users can make remote requests for media from you. Whether you are allowed to reject such requests also depends on how the administrator has configured your user account in T.Commander.