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Saving calls

If the server is configured for recording media, you can save the recorded call to the local drive and replay with the media player of your choice.

  1. Select the call from the list. If it contains audio or video recording, Download button becomes active in the player.
  2. Click Download button.

Audio calls

Audio calls can only be saved as Waveform Audio (WAV) files.

  1. Provide a file name.
  2. Click Save button.

Video calls

Video calls can be saved in a proprietary Tassta Export Format (TEF) or in MPEG-4 format (MP4).

Tassta Export Format (TEF) is the original format of storing video recordings on TASSTA servers. As such, the recordings are saved much faster and do not require resource-consuming conversion. However, TEF files can only be played in T.Recorder.

  1. Provide a file name.
  2. Click Save button.

MPEG-4 (MP4) files can be played with any modern player on almost any device. Saving recordings as MP4 requires conversion:

  1. Provide a file name.
  2. Specify the video resolution.
    The resolution might be smaller or larger than the original recording. If the resultions do not match, the video is resampled.
  3. Click OK button and wait until the recording is converted and saved to a file. It might take a while, depending on the length of the call and the performance of the machine where T.Recorder is installed.
    You can cancel the conversion at any moment. In this case, the file is not saved.