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Replaying calls

If the server is configured for recording media, you can replay the call (audio or video).

  1. Select the call in the navigation pane. If it contains audio or video recording, the built-in player becomes active.
  2. Click Play button to replay the call. Alternatively, simply double-click the call.
  3. Click Pause button to temporary pause the replay.
  4. Click Stop button to cancel the replay. The player automatically stops when you click another call with recording.

Gray bars above the player timeline show the intervals when audio is available.

Note:

If the call was encrypted, you will be requested a decryption key. If there were several encrypted parts during the call, you will be prompted for a decryption key every time the encrypted part is played.