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Remote media capture

To ensure higher safety, T.Flex provides the possibility of remote capture of audio, pictures and video from other users' mobile devices. For example, if a user fails to get in touch, remote media capture can help you assess the situation that the user is in.

Note:

Remote video capture from iOS devices is not supported at this time.

This can be very important in critical environments such as security services or the military where the person can be attacked or works in high-risk conditions.

Notes:
  • Remote media capture gives you undetected access to the current working situation of your teammate. Always respect the privacy of your colleagues. These features are designed strictly to meet security requirements. In addition, applicable legislation and company policy must be considered.
  • Due to continuous software and hardware upgrades, TASSTA functionality may be incompatible with some mobile cameras. Please consult TASSTA if in doubt.
  • Remote media capture is not E2E encrypted. If the other user has turned on E2E encryption, you can still get media from their device.
  • Remote media capture stops when the user presses PTT or an individual call is made to or by the user.
  • Remote access to a particular user's camera and microphone can be denied by the administrator in T.Commander.

Remote listening

You can access the microphone of a specific user remotely, unless this is denied by the administrator. To activate remote listening, tap the user in the user list, go the options menu and select Remote listening ON. Remote listening mode is activated, the appropriate notification is displayed, and a blue microphone icon is shown for the user's item in the list. To deactivate remote listening, go the options menu and select Remote listening OFF.

T.Flex users may not be warned about remote listening, and this can be used for assessing the situation undetectedly. Whether or not the user is notified is configured by the administrator in T.Commander.

If such notifications are enabled for your user account, you can use the Accept incoming remote listening requests option in T.Flex settings to control whether you want to be able to reject the requests.

Note:

Remote listening is turned off if you or make or answer a call or use PTT to talk in a channel.

Remote picture

You can access the snapshot functionality of a specific user's camera remotely, unless this is denied by the administrator. For example, if you get a Man Down alarm from a user, it might be a good time to try and get a picture from the user's camera in case it helps find out what happened.

To take a remote picture, tap the user in the user list, go the options menu and select Remote picture (back camera) or Remote picture (front camera). This opens a popup window with the snapshot.

T.Flex users may not be warned about snapshots being taken remotely, and this can be used for assessing the situation undetectedly. Whether or not the user is notified is configured by the administrator in T.Commander.

If such notifications are enabled for your user account, you can use the Accept incoming remote camera requests option in T.Flex settings to control whether you want to be able to reject the requests.

The quality of the snapshot depends on the mobile device, position of the camera and light conditions.

Note:

Generally, the resulting snapshot is unlikely to be informative. For example, if the user's phone is lying lens down, the picture from either camera is useless.