Remote media capture

To ensure higher safety, T.Flex provides the possibility of remote capture of audio, video and pictures from other users' mobile devices. For example, if a user fails to get in touch, remote media capture can help you assess the situation that the user is in.

This can be very important in critical environments such as security services or the military where the person can be attacked or works in high-risk conditions.

Notes:

Remote media capture gives you undetected access to the current working situation of your teammate. Always respect the privacy of your colleagues. These features are designed strictly to meet security requirements. In addition, applicable legislation and company policy must be considered.
Due to continuous software and hardware upgrades, TASSTA functionality may be incompatible with some mobile cameras. Please consult TASSTA if in doubt.
Remote media capture is not E2E encrypted. If the other user has turned on E2E encryption, you can still get media from their device.
Remote media capture stops when the user presses PTT or an individual call is made to or by the user.
Remote access to a particular user's camera and microphone can be denied by the administrator in T.Commander. However, you can still request a remote photo from such a user in the event of an emergency call.

Remote listening

You can access the microphone of a specific user remotely, unless this is denied by the administrator. To activate remote listening, tap the user in the user list, go the options menu and select Remote listening ON. Remote listening mode is activated, and the appropriate icon is displayed. To deactivate ambience listening, go the options menu and select Remote listening OFF.

T.Flex users may not be made aware of ambience listening, and this can be used for assessing the situation undetectedly. Whether or not the user is notified is configured by the administrator in T.Commander.

If such notifications are enabled for your user account, you can use the Accept incoming remote listening requests option in T.Flex settings to control whether you want to be able to reject the requests.

Remote picture

You can access the snapshot functionality of a specific user's camera remotely, unless this is denied by the administrator. For example, if you get a Man Down alarm from a user, it might be a good time to try and get a picture from the user's camera in case it helps find out what happened.

To take a remote picture, tap the user in the user list, go the options menu and select Remote picture (back camera) or Remote picture (front camera). This opens a popup window with the snapshot.

T.Flex users may not be made aware of snapshots being taken remotely, and this can be used for assessing the situation undetectedly. Whether or not the user is notified is configured by the administrator in T.Commander.

If such notifications are enabled for your user account, you can use the Accept incoming remote camera requests option in T.Flex settings to control whether you want to be able to reject the requests.

The quality of the snapshot depends on the mobile device, position of the camera and light conditions.

Note:

Generally, the resulting snapshot is unlikely to be informative. For example, if the user's phone is lying lens down, the picture from either camera is useless.

Remote video

You can access the video stream from a specific user's camera remotely, unless this is denied by the administrator.

For that, tap the user in the user list, go the options menu and select Remote video (back camera) or Remote video (front camera). This opens a popup window with the video stream.

T.Flex users may not be made aware they are streaming video, and this can be used for assessing the situation undetectedly. Whether or not the user is notified is configured by the administrator in T.Commander.

If such notifications are enabled for your user account, you can use the Accept incoming remote video requests option in T.Flex settings to control whether you want to be able to reject the requests.