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Setting up recorder profiles

Recorder profile controls access to calls and messages history on a single server or a group of servers. You should have at least one profile to enable recording.

Adding a recorder profile

  1. Click Settings in the left pane, expand Tools, and click Recorder settings.
  2. Click Recorder profiles editor icon in the toolbar.
  3. Click Add.
Note:

Profile name and access key are generated automatically.

Getting a profile key

Profile key is a unique token that authenticates access to activity recordings from client applications. It is automatically generated when a profile is created.

Important:

Make sure it is always well-protected and is only known to a limited number of people inside the company. If you feel the profile key is compromised, re-assign all servers to another profile and delete the profile in question.

To get a profile key:

  1. Click Settings in the left pane, expand Tools, and click Recorder settings.
  2. Right-click any server under a profile (a key is common for all servers).
  3. Click Copy profile key to clipboard. The key is put to the clipboard so you can communicate it to the operator.

Deleting a recorder profile

Note:

Before deleting a recorder profile, remove all server assignments from it.

  1. Click Settings in the left pane, expand Tools, and click Recorder settings.
  2. Click Recorder profiles editor icon in the toolbar.
  3. Select a profile that is not marked as Assigned.
  4. Click Delete.